Privacy Policy – Phillip Island Tours Australia
Last Updated: 16/04/2025
Phillip Island Tours Australia, operated by Get Lost Travel Pty Ltd (ABN 94 143 929 962), is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
1. Information We Collect
We collect personal information necessary to facilitate bookings and provide our services. This may include:
Full name
Contact details (email, phone number, address)
Date of birth
Payment information
Dietary and medical requirements (if provided)
Nationality or Australian postcode
Travel preferences
IP address and browser type (when visiting our website)
2. How We Collect Information
We collect personal information through:
Online booking forms
Email or phone communication
Website visits and cookies
Tour feedback forms
3. Use of Information
We use your personal information to:
Process bookings and payments
Contact you regarding your tour or changes
Provide tailored customer service
Improve our products and services
Comply with legal and insurance requirements
4. Disclosure of Information
Your personal information may be disclosed to:
Third-party operators and service providers for tour delivery
Payment processing services
Government authorities (where required by law)
Our staff, partners or agents who help deliver our services
We do not sell or rent your personal information to third parties.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access. This includes using secure servers, encryption, and restricting access to personal data.
6. Website Cookies
Our website uses cookies and similar technologies to enhance user experience and monitor site performance. Cookies do not collect identifiable personal information but may track user behaviour to help improve website functionality.
You may disable cookies through your browser settings, although this may affect your ability to use some features of the site.
7. Access and Correction
You have the right to access or correct your personal information held by us. To do so, please contact us at:
Email: [email protected]
Phone: +61 493 770 352
We will respond to your request within a reasonable timeframe.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies separately.
9. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal obligations. The updated version will be posted on our website with the effective date.
If you have any concerns or questions regarding this policy, please contact us directly.
Phillip Island Tours Australia
Operated by Get Lost Travel Pty Ltd (ABN 94 143 929 962)
